What Does It Take To Get a Facebook Rep?
It’s not by chance that you may work for Facebook. It’s also not by chance that you may work in the sales department at Facebook. We (our online marketing agency) have gone through incredible lengths to reach someone at Facebook to secure a dedicated support representative to handle our high volume advertising agency.
I enjoy filling out forms and waiting 24 hours like the next person. But it’s come to the point this method of customer service will not work for us or our clients.
We managed to have a Facebook sales representative for 30 days during their “start-up” program and it was great. But it quickly ended and we, once again, submitted support tickets for breaking issues on clients who have upwards of $30,000 of daily spend.
So here we are.
After spending money on a paid traffic targeting employer: Facebook, Job Role: Sales & Marketing, creating a blog post, and crossing fingers … Will you please help us and assign a dedicated agency support representative to our account? I can be reached at curtis@clicksandclients.com
It would be much appreciated.
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Bravo! Did this work for you? I am in the same boat, as an agency looking for a dedicated Facebook rep.
Hello Paula, no it did not. We still do not have a resource at Facebook to assist with issues.
In my humble opinion Facebook overall’s “customer support” as far as you could call it like this, is a total disaster and a shame for such a company who always claims that the “Citizens experience” comes at the first place. Also with disabled ad-accounts of loyal clients for years, they treat them like… they just ignore them. Unaceptable and I wish I would know an idea to make them understand and feel this…
I like that you used the word ‘disaster’: https://www.clicksandclients.com/facebooks-customer-service-disaster/
And the most recent post on Facebook’s “customer service”: https://www.clicksandclients.com/facebooks-robot-customer-service/